Members-Only Webinar
Covers Important Payroll Metrics

On April 23, APA and Mercer will be highlighting the payroll metrics that matter most for your organization with the free, members-only webinar, "Benchmarking Your Payroll: A Roadmap for Success."

The webinar will present highlights from the 2014 Mercer Payroll Benchmarking Survey (MPBS), with particular focus on the factors and metrics that affect efficiency, quality, and costs. The survey, which draws its insight from in-depth research with hundreds of global and domestic organizations over the last 15 years, will discuss what metrics really make a difference in driving payroll effectiveness and how to leverage the MPBS research to understand where your organization is and how it compares to peers.

Build a multi-year roadmap for your payroll function -- register for this free webinar today!

Earn up to 1 RCH, 0.1 CEU, or 1 CPE credit for attending this webinar.

Free Webinar Discusses
Future of Paycards

State legislators from New York to Hawaii have introduced legislation that would further regulate paycards. Find out on April 30 how this legislation may possibly limit the access employees have to a better managed financial future with the free members only webinar, "The Next Generation of Paycards and What You Need to Know."

APA and rapid! PayCard will take a closer look at the Compass Guide to Payroll Cards. Released in January 2015 by the Center for Financial Services Innovation, the Guide defines industry-wide best practices for the design and delivery of high-quality payroll cards and promotes choice, safety, affordability, transparency, and convenience.

Understand regulatory changes impacting the payroll debit card industry -- register for this free webinar today!

Earn up to 1 RCH, 0.1 CEU, or 1 CPE credit for attending this webinar.

How to Balance Customer Service and Compliance

Set the stage for achieving exceptional customer service by developing top-notch communication, active listening, and media skills with the May 20 webinar, "Customer Service: Providing Exceptional Customer Service and Ensuring Compliance."

Discover strategies for handling the types of customer contacts you will experience in payroll, such as dealing with the angry employee or delivering bad news. Attendees will learn not only how to handle emotional employees, but also how to improve customer service skills.

Learn to balance exceptional service with payroll compliance -- register for this webinar now!

Earn up to 1.5 RCHs, 0.15 CEU, or 1.5 CPE credits for attending this webinar.

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