Workforce Management Performance Study
"The Workforce Management Performance Study provided the critical insights into our operations and the input to position an overall transformation initiative to our senior leadership. As a result, we have successfully implemented several phases of our overall Workforce Management automation project in 2010."
Valery Noakes, CPP
Key Metrics from the 2009 Workforce Management
Key Trends and Observations
- Top Performing organizations are focusing their
improvement programs on lowering labor cost and are
employing techniques such as more effectively using
part time employees, capitalizing on shared labor
pools and implementing overtime management policies.
"The right employee at the right place at the right
time AND at the right cost"
- As WFM activities become more automated, top
performing organizations are implementing scorecards
that are used to gain visibility into workforce
performance - "What gets measured gets managed - and
what gets managed gets accomplished"
- More and more organizations appear to be
implementing measures to reduce Wage and Hour
The Workforce Management Performance Study is conducted each year between May and July. The results are studied, statistified and presented at APA's Fall Forum in September and at the Annual Congress in May.
Study participant benefits:
- Gain insights into the characteristics of top-performing payroll organizations
- Pinpoint the payroll cost drivers and identify potential savings for your organization
- Know how - and how well - your organization leverages proven best practices
- Learn the latest trends in payroll