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How Starbucks Uses Payroll Performance Study Findings to Obtain Support, Guide Payroll's Transformation

The desire of Starbucks' HR management team to excel in payroll is the driving force behind the company's multi-year participation in The American Payroll Association's annual payroll performance study. Starbucks' US payroll operation, which handles over 105,000 employees in the US and a further 12,000 in Canada, is both very large and extremely complex.

Its goals for participating in the study were to identify and prioritize ways to streamline payroll processes, reduce costs, achieve paperless payroll and improve overall quality and efficiency. By being able to quantify the benefits to the company of recommended process improvements identified in the study results, Starbucks' HR managers were able to obtain executive management's approval on their proposed initiatives virtually immediately.

About Starbucks

The world's top specialty coffee retailer, Starbucks has more than 16,600 coffee shops in over 50 countries. Founded in 1971, Starbucks operates more than 8,800 of its shops, which are located in about 12 countries (mostly in the US), while licensees and franchisees operate more than 7,800 units worldwide (primarily in shopping centers and airports). The company also owns the Seattle's Best Coffee and Torrefazione Italia coffee brands. In addition, Starbucks markets its coffee through grocery stores and licenses its brand for other food and beverage products.


Review the full Starbucks Case Study.